Refund Policy
Lead Trade Network LLC
Effective Date: [5-26-2025]
This Refund Policy (“Policy”) governs the terms and conditions under which a refund of the sign-up fee may be issued to real estate agents and brokers who have entered into a Referral Agreement with Lead Trade Network.
This Policy is valid for a period of 90 days from the date of the execution of the Referral Agreement.
1. Refund Eligibility
Refunds will only be considered under the following circumstances:
a. Failure to Deliver Leads
If Lead Trade Network does not provide any referral leads to the agent/broker within 30 days of agreement execution.
b. Non-Exclusive Leads
If any lead provided is found to be shared with multiple agents or brokers, violating our 100% exclusivity guarantee.
c. Pre-Existing Client Conflicts
If a lead provided is already under contract or in an active relationship with the receiving agent/broker.
d. Non-Responsive or Unqualified Leads
If the lead is:
- Completely unresponsive for a period of 10 consecutive working days, or
- Deemed unqualified or outside the agent’s preferred service area, despite pre-defined filters.
e. Lead Refusal to Transact
If the lead explicitly declines to engage in any buying/selling activities for a period exceeding 90 days from assignment.
2. Information We Collect
- A written request must be sent to support@leadtradenetwork.com with:
◯ The reason for refund.
◯ Supporting documentation (screenshots, call logs, emails, etc.)
- Lead Trade Network will verify the claim.
- If validated, the sign-up fee will be fully refunded within 14 business days from approval.
3. Reporting Timeline
All refund-related concerns must be reported within 48 hours of receiving the lead in question.
Delayed reporting will render the lead satisfactory and ineligible for refund or replacement.
4. Limitations
- This policy only covers the initial sign-up fee.
- No refunds will be issued for referral fees or closings already completed.
- Any request after the 90-day window from the agreement date will not be eligible.
5. Contact
To submit a refund request or for additional questions, please contact: